As a pharmacy business owner, you have employees working for you. It is your duty to ensure that they contribute their best to your business for growth and profit. Where many people make the mistake is that they want to be the boss in their businesses. As bosses they exercise too much power and authority recklessly. What a business needs is a leader that will guide the employees to achieve the goals of the business. In your business you should be a leader rather than a boss, it is more profitable.
Your employees look up to you for leadership and direction. They also look up to you for example to follow. Ensure to give good leadership in your business. When you give good leadership you will earn the love and respect of your staff.
Here are some tips to help your provide good leadership to your team.
1. You should take time to study and understand all your staff. By so doing you are able to know their strength and weaknesses and you will be able to help them to contribute their best to your business. If you understand them and their situation it will be easy to get them to understand you. In his book, 7 habits of highly effective people, Stephen R. Covey said “seek first to understand before being understood”. This is very true in life and business. Employees love and respect any leader who shows understanding of their situations.
2. In your business things will surely go wrong at one time or another. How you handle it can go a long way in showing your leadership skill. It can be frustrating when things are not done the way you wanted, but barking orders or throwing your weight around creates a lot of unnecessary drama and possibly some resentment on the part of your staff. Learn to be calm in handling situations irrespective of how bad it gets. If the problem is general among your staff and it seems that they are constantly misunderstanding you, then you need to devise another means of explaining yourself well enough in the first place.
3. As long as you have employees working for you there will be office politics and staff will take sides with interest that fall in line with them. As a leader you must distance yourself from office politics or any disagreements that occur between staff. Do not take sides. Where there is any disagreement, your duty is to settle the differences amicably. You may even get to the root of the problem so that you can prevent it from repeating itself. Where necessary you can take disciplinary action to forestall future occurrence.
4. When a particular employee commits an offence you should deal with him as an individual. You should keep it private with the person and shouldn’t be public knowledge among the rest of the staff. Shaming them in front of the rest of the team is not the most productive way to make them improve their performance or change their ways. If the problem may rub off on the other, you should promptly address the issue with all the staff after you have privately reprimanded and/or sanctioned the offender.
5. Your employees will trust you with their private information. They will come to you for advice and assistance. This information is private and should be remain that way because they are share with you in confidence. If, for whatever reasons, you reveal this information to anybody, you will lose that confidence repose in you. You will also lose their respect and trust and this will seriously damage your relationship with them. By all means ensure that you earn their trust and respect by keeping their private matters confidential.
6. As humans we have our down times in life. It could be troubles at home or even challenges with the business. As leaders we must endeavor to maintain a demeanor that does not betray these challenges as difficult as it might seem. You should not allow your personal mood affect the way that you treat your employees. Maintain your comportment. It is a leadership skill that you must develop.
7. When you are around a group of people it is possible to have a favourite among them. In your business, you should be careful how you deal with your favourite staff so that you don’t create an atmosphere of rancour. Ensure that you are fair to all your staff. Do not treat one above the other, at least not obviously. Recognize each person’s contribution and treat them appropriately.
8. As an employer you may be tempted to want to behave as the boss. This could create a big space between you and your employees. You should be friendly and sociable with your employees. Exchange pleasantries with them often and compliment them generously. If you do this often you get them to relax all their guards and they will communicate with your freely. You will be able to get a lot of insights about your business and your employees and create conducive environment for free communication. Note that being friendly does not stop from being firm and discipline.
Employ these tips in your business in dealing with your employees and your will get them to be more productive.